direktur Platform Privacy Notice

This page describes what data we collect when you use direktur and how we keep that information protected. Our privacy commitments apply across all aspects of direktur — account registration, deposit processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, live football betting on Liga 1 and Piala Indonesia, live-dealer casino tables, slot games, and esports wagering on Mobile Legends, Free Fire, and PUBG Mobile.

We recognise that data security is fundamental to member trust. We do not sell personal information to advertisers or data brokers. We do not share betting history with third parties. We encrypt sensitive data and limit access to staff who need it for account administration, payment processing, or regulatory compliance. This notice explains our practices in plain language.

What Data We Collect on direktur

We collect personal information when you create a direktur account, deposit funds, or withdraw winnings. The data we gather includes:

Identity information: Full name, date of birth, government-issued ID number (KTP, passport, or driving licence), and a copy of your ID document for verification.
Address information: Residential address confirmed by proof-of-address document (utility bill, bank statement, or rental agreement dated within three months).
Contact details: Email address and phone number used for account recovery and important notifications.
Payment information: Banking details (for BCA, e-wallet, mobile banking, local payment transfers), e-wallet account identifiers (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history showing deposits and withdrawals.
Account activity: Betting history, wager amounts, game selections, winnings, and losses across all direktur categories (sportsbook, live-dealer, slots, esports).
Technical data: IP address, device type, browser information, login timestamps, and session duration recorded automatically when you access direktur.

We collect this data to verify your identity (KYC — Know Your Customer), process your payments, prevent fraud, and comply with anti-money-laundering regulations. We do not collect data about your offline behaviour or information from other websites. We do not track you outside direktur.

KYC data retention: We keep your identity documents and address proofs for the life of your direktur account plus seven years afterward, as required by financial-compliance law. You cannot request deletion of KYC data while your account is active.

How We Use Your Data on direktur

We use your personal data for five main purposes:

Account administration: We verify your identity, create and maintain your direktur account, and process your login requests.
Payment processing: We use your banking or e-wallet details to execute deposits and withdrawals. We share account numbers with your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) so they can complete transfers on our behalf.
Fraud prevention: We analyse your account activity for suspicious patterns (unusual login locations, rapid deposits followed by large withdrawals, identity mismatches) and may block transactions if fraud risk is detected.
Regulatory compliance: We retain your data for tax reporting, anti-money-laundering investigation, and response to government requests. Some jurisdictions require us to report large transactions or account holders to financial authorities.
Customer support: We review your account history and transaction records when you contact our support team with inquiries, disputes, or technical issues.

We do not use your direktur data for marketing purposes without your consent. We do not send unsolicited promotional emails or SMS messages. We do not sell your information to third-party advertisers.

Third-Party Processors and Data Location

We work with external companies to operate direktur. These partners may access your personal data:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive your banking or e-wallet details to execute transfers. They are data processors on our behalf and must follow our privacy instructions.
Cloud hosting providers: Our servers may be located outside your jurisdiction (for example, in Singapore, Malaysia, or Australia). Your personal data is encrypted in transit and at rest.
Identity-verification services: We may use third-party systems to cross-reference your government ID against fraud databases. These services receive your name, ID number, and photograph from your submitted document.
Legal counsel: If we receive a court order or government request for your data, we comply as required by law. We notify you of such requests where legally permitted.

We require all third-party processors to maintain equivalent data-protection standards. We do not allow them to use your data for their own purposes. When we end a relationship with a processor, we require them to delete or return your data.

Data processor: A company that handles your data on direktur's behalf (e.g., a payment provider or cloud server) but does not own or control it.
Data controller: direktur — the company that decides what data to collect and how to use it.
Cross-border transfer: Movement of your data outside your home country. direktur encrypts cross-border transfers and complies with applicable data-protection law.

Cookies and Tracking on direktur

We use cookies to maintain your login session and remember your account preferences (such as your preferred language or display theme). These cookies are essential for direktur to function — without them, you would need to log in with every page you visit.

We also use analytics cookies to understand how members interact with direktur. These cookies track which pages you view, how long you stay on each, and which games you access. We use this information to improve direktur's interface and speed, not to profile you for external purposes. Our analytics do not track you across other websites.

Most browsers allow you to disable cookies, but doing so will impair direktur's functionality. You may not be able to stay logged in or place bets if cookies are disabled.

Your Rights Regarding Your Data on direktur

You have the following rights under applicable data-protection law:

Right to access: You may request a copy of all personal data we hold about you. We provide this within standard request windows (typically 14–30 days).
Right to correction: If your information is inaccurate or outdated, you may request that we correct it. We update address or phone changes upon verification.
Right to deletion: You may request deletion of your account and associated data. However, we retain transaction records and KYC documents for legal compliance even after account closure.
Right to portability: You may request that we transfer your data to another service in a structured format. This right applies to data you provided (not data we inferred from your behaviour).
Right to object: You may object to processing of your data for direct marketing (though we do not send unsolicited marketing to direktur users).

To exercise these rights, contact our privacy team using the contact details in the "Data Requests and Complaints" section below.

Data Security on direktur

We protect your personal information using industry-standard encryption and access controls. Our security measures include:

Encryption of all data in transit (using HTTPS/TLS) and at rest (using AES-256 or equivalent).
Firewalls and intrusion-detection systems to prevent unauthorised network access.
Role-based access controls limiting staff access to data they need for their job.
Regular security audits and penetration testing to identify vulnerabilities.
Incident-response procedures to investigate any suspected data breaches.

Despite these measures, no system is completely secure. If we discover a data breach, we will notify affected users within the timeframe required by applicable law and explain what data was compromised and what steps we are taking.

Policy Changes on direktur

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on direktur. Your continued use of direktur after changes take effect constitutes acceptance of the updated notice.

We last updated this privacy notice in May 2026. If you have questions about when this notice was last revised, contact our privacy team.

Data Requests and Complaints on direktur

If you wish to exercise your data rights (access, correction, deletion, portability), submit a request to our privacy team via the contact form on our website. Select "Privacy Request" as the subject and specify which right you are exercising. We will respond within the timeframe required by applicable law (typically 14–30 days).

If you believe we have mishandled your data or violated this privacy notice, you may lodge a complaint with our privacy officer using the same contact method. We will investigate and respond within standard service windows. If you are not satisfied with our response, you may escalate your complaint to your local data-protection authority (such as the Personal Data Protection Commission in your jurisdiction).

direktur Data Protections

Encryption of all data in transit and at rest
No sale of personal data to advertisers
Limited staff access via role-based controls
Annual security audits and penetration testing

Limitations

KYC data retained for seven years after account closure (legal requirement)
Data may be located outside your jurisdiction (encrypted in transit)
Government requests may compel disclosure (we notify where legally permitted)
No guarantee of zero-breach risk despite industry-standard protections

Contact and Additional Information

For privacy questions, data requests, complaints, or to learn more about our data practices, contact our privacy team through our main website contact form. Select "Privacy" or "Data Request" as the subject. Our privacy officer will respond within standard business-hour windows (typically within 24–48 hours for initial contact, and within 14–30 days for formal data requests).

We also maintain a legal notice describing our operational framework and liability limitations. Our terms and conditions cover member account policies and dispute resolution. Together, these documents define the complete relationship between you and direktur.

We are committed to transparency about how we handle your data. If this privacy notice does not answer your question, contact us directly — we prefer to address concerns promptly rather than leave members uncertain about their information.